FAQ's

As a company, we can accept funding from those paying for their own care (self-funding residents) and publicly funded residents (Local Authority). For specific information, including the amount of third-party contribution that may be required for a Local Authority funded resident please contact the home directly.

They can, provided that your chosen care home is within their catchment area. If not, we have excellent relationship with our local surgery and can support you to register with them. We can also support you with any new registration needed for a dentist and offer optical services, provided in-house by our nominated company, should you require them.

Yes. Religious and spiritual beliefs will be respected by our team members. If there are any religious groups they wish to attend or maintain contact with, we will do our best to make sure this happens.

Visitors are welcome at any time. We do have protective meal times in place, unless you are joining us for a meal- please contact the home for further information in regards to times. Residents can see their guests in their rooms or make use of any one of our communal lounges. We also welcome family to stay for a meal and eat with their loved one and encourage family and friends to take residents out when they can.

Yes. It is important to have familiar surroundings so we encourage residents to hang photos, bring their most cherished possessions and make their room theirs. We do require all electrical items to be tested using PAT and will conduct fire risk assessments on any furniture.

Yes. All residents will have the chance to be involved in regular residents’ meetings to express their opinions and contribute to life in their care home. We also invite residents and relatives to participate in annual surveys.